Privacy Policy

This Privacy Policy describes how Mode Labs ("we," "us," or "our") collects, uses, and shares personal information when you visit our website, use the Verdict app, take part in our community, or purchase our products. The Verdict app additionally carries its own app-specific privacy policy at /publisher/privacy. We are committed to protecting your privacy and handling your data responsibly.

Information You Provide

We collect information that you voluntarily provide to us when you:

• Use the Verdict app (account details and mission proof you submit, per the app policy)
• Join the dispatch list (email address, used only for the updates you asked for)
• Purchase Citizenship or physical products (name, shipping address where relevant, and billing information processed by our payment processor; for Citizenship, the public display name you choose for the Founding Register)
• Use the feedback channel (your message, the area and type you select, an optional reply address, and the page and browser you sent it from)
• Contact us for support or feedback

Information We Collect Automatically

When you access or use the Service, we automatically collect certain information, including:

• Usage data (pages visited, features used, actions taken)
• Log data (IP address, browser type, device information, operating system)
• Approximate location based on IP address
• Cookies and similar tracking technologies
• Analytics events (page views, clicks, session duration)

Information from Third Parties

We may receive information from third-party services, including:

• Authentication providers (if you sign in using a third-party service)
• Payment processors (transaction status, but not full payment card details)

Discord Community Data

When the Richard Discord app is installed in a server, we process data made available to the app through Discord in channels where it has permission to operate. This may include Discord user and member identifiers, usernames and display names, server and channel identifiers, member roles and join or role-change events, and message content, attachments, reactions, and related message metadata.

Richard uses member data to register new members, manage access and progression roles, and keep mission and participation records connected to the correct Discord member. It uses message content only for community features that depend on what a member posts, including accepting mission proof, opening access after a member declaration, presenting proof for community review, and producing bounded community-level summaries and themes.

Message content may be processed by automated analysis services to summarize conversation windows and identify aggregate themes. We do not use Discord data to train our own or a third party's general-purpose machine-learning or AI models.

Crossing the threshold on our website writes an entry consisting of a sequential witness designation and a server timestamp, and places a random token in your browser so the site can recognise you when you return. The token is stored hashed on our side and is not linked to a name, email, or account. Your designation may be shown on pages you visit. Clearing the cookie ends the recognition; the numbered entry itself remains as an anonymous row.

The Founding Register is public and permanent: the display name a citizen chooses is published against their founder number, and remains on the register (marked sleeping) if citizenship lapses. Citizens can change their display name by contacting us.

Public acts in our community can be cited on the public record (for example in round reports or Hall entries) by the handle the act was performed under. If you prefer not to be cited by handle, contact us and we will honour the request in future entries and review existing ones.

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Service
• To personalize your experience (recognise your standing and show your designation and progress)
• To process and fulfill Citizenship purchases and orders for physical products, including publishing the display name you choose on the public Founding Register
• To communicate with you about your account, orders, and Service updates
• To analyze usage patterns and improve the Service through analytics tools
• To ensure security, prevent fraud, and enforce our Terms of Service
• To operate Discord community onboarding, member access, roles, missions, proof review, progression, moderation, and aggregated community insights
• To send transactional emails and, with your consent, optional product updates (you may opt out at any time)
• To comply with legal obligations and protect our rights

We process your personal information based on the following legal grounds:

• Your consent (where you have provided it)
• Performance of a contract (to provide the Service you have requested)
• Our legitimate interests (to improve the Service, ensure security, and communicate with you)
• Compliance with legal obligations

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf, including hosting (Firebase), analytics (PostHog), email delivery, payment processing, and infrastructure or automated-analysis providers used to operate our Discord community systems. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, in response to legal process, or to protect our rights, property, or safety, or that of our users or the public.
• Business Transfers: If Mode Labs is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

We do not share your information with third parties for their own marketing purposes.

We use cookies and similar tracking technologies to collect information about your use of the Service. Cookies are small text files stored on your device that help us understand how you interact with the Service.

We use analytics tools such as PostHog to understand usage patterns, measure performance, and improve the Service. These tools may collect information about your device, browser, and interactions with the Service.

You can control cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of the Service.

We retain your personal information for as long as necessary to provide the Service, fulfill the purposes described in this Privacy Policy, and comply with our legal obligations.

If you request deletion of your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, security, or fraud prevention purposes. Some information may persist in backups for a limited period.

For Discord data, the verbatim API payload is retained for up to 30 days. Parsed message fields, member records, mission and progression records, and derived conversation summaries may be retained for longer where needed to operate the community, preserve earned progression, analyze aggregate participation, enforce safety, or comply with legal obligations. Members may request access to or deletion of their stored data using the contact details below. Discord server administrators may also restrict the channels Richard can access or remove the app.

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your information may be processed and stored in countries other than your own, including where our service providers (such as Firebase and analytics platforms) operate. These countries may have data protection laws that differ from those in your jurisdiction.

We take reasonable steps to ensure that your information is protected in accordance with this Privacy Policy, regardless of where it is processed.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Restriction: You may request that we restrict the processing of your information in certain circumstances.
• Objection: You may object to our processing of your information for certain purposes.
• Data Portability: You may request a copy of your information in a structured, commonly used format.
• Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at contact@modelabs.studio. We will respond to your request in accordance with applicable law.

Mode Labs is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

If you believe that a child under 13 has provided us with personal information, please contact us at contact@modelabs.studio.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by updating the date at the top of this Policy and, where appropriate, by providing additional notice such as via email or a notification within the Service.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@modelabs.studio.