Privacy Policy

This Privacy Policy describes how Mode Labs ("we," "us," or "our") collects, uses, and shares personal information when you visit our website, use the operator app, or purchase our products. We are committed to protecting your privacy and handling your data responsibly.

Information You Provide

We collect information that you voluntarily provide to us when you:

• Create an account (name, email address, password via authentication provider)
• Use the operator app to log effort (logs, notes, receipts, images, profile information)
• Purchase Archive 001 or other products (name, shipping address, billing information processed by our payment processor)
• Contact us for support or feedback

Information We Collect Automatically

When you access or use the Service, we automatically collect certain information, including:

• Usage data (pages visited, features used, actions taken)
• Log data (IP address, browser type, device information, operating system)
• Approximate location based on IP address
• Cookies and similar tracking technologies
• Analytics events (page views, clicks, session duration)

Information from Third Parties

We may receive information from third-party services, including:

• Authentication providers (if you sign in using a third-party service)
• Payment processors (transaction status, but not full payment card details)

We use the information we collect for the following purposes:

• To provide, maintain, and improve the Service
• To personalize your experience (show your logs, identity, dashboard, and progress)
• To process and fulfill orders for physical products
• To communicate with you about your account, orders, and Service updates
• To analyze usage patterns and improve the Service through analytics tools
• To ensure security, prevent fraud, and enforce our Terms of Service
• To send transactional emails and, with your consent, optional product updates (you may opt out at any time)
• To comply with legal obligations and protect our rights

We process your personal information based on the following legal grounds:

• Your consent (where you have provided it)
• Performance of a contract (to provide the Service you have requested)
• Our legitimate interests (to improve the Service, ensure security, and communicate with you)
• Compliance with legal obligations

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: We share information with third-party service providers who perform services on our behalf, including hosting (Firebase), analytics (PostHog), email delivery, and payment processing. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Legal Requirements: We may disclose your information if required by law, in response to legal process, or to protect our rights, property, or safety, or that of our users or the public.
• Business Transfers: If Mode Labs is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.

We do not share your information with third parties for their own marketing purposes.

We use cookies and similar tracking technologies to collect information about your use of the Service. Cookies are small text files stored on your device that help us understand how you interact with the Service.

We use analytics tools such as PostHog to understand usage patterns, measure performance, and improve the Service. These tools may collect information about your device, browser, and interactions with the Service.

You can control cookies through your browser settings. Note that disabling cookies may affect your ability to use certain features of the Service.

We retain your personal information for as long as necessary to provide the Service, fulfill the purposes described in this Privacy Policy, and comply with our legal obligations.

If you request deletion of your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, security, or fraud prevention purposes. Some information may persist in backups for a limited period.

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your information may be processed and stored in countries other than your own, including where our service providers (such as Firebase and analytics platforms) operate. These countries may have data protection laws that differ from those in your jurisdiction.

We take reasonable steps to ensure that your information is protected in accordance with this Privacy Policy, regardless of where it is processed.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain exceptions.
• Restriction: You may request that we restrict the processing of your information in certain circumstances.
• Objection: You may object to our processing of your information for certain purposes.
• Data Portability: You may request a copy of your information in a structured, commonly used format.
• Withdraw Consent: Where we rely on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at contact@modelabs.studio. We will respond to your request in accordance with applicable law.

Mode Labs is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

If you believe that a child under 13 has provided us with personal information, please contact us at contact@modelabs.studio.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make material changes, we will notify you by updating the date at the top of this Policy and, where appropriate, by providing additional notice such as via email or a notification within the Service.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at contact@modelabs.studio.